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Terms & Conditions

This mobile phone recycling service is provided by Envirofone, part of Eazyfone Ltd (Company Reg No: 4155766) whose registered offices are at Guildford House, Heather Close, Lyme Green Business Park, Macclesfield, Cheshire, SK11 0LR. Eazyfone Ltd is a for-profit company. It is not a not-for-profit organisation or a charity.

Re-use and recycling

We work to substantially reduce the number of mobile phones that are sent to landfill sites. As mobile phones and their batteries contain several dangerous metals, including lead, cadmium, lithium and mercury, re-use and recycling helps protect the environment and save natural resources.

We provide a guarantee that all mobile phones will, wherever possible, be reused (in accordance with the WEEE Directive).

Your mobile phone

To receive the full value of your mobile phone it should:

  • Power-up (turn on) and be in a working condition.
  • Not have significant damage although may have some mild cosmetic damage (general wear and tear).
  • Have its battery (enclosed within the mobile phone casing).
  • Not be barred or water damaged.
  • Appear in our online guide.
  • Be of UK / European specification.

A reduced price will be offered on mobile phones which do not meet the above criteria. This will be on a case by case basis and we will inform you via email to let you know. You have the right to reject this offer at any time within the 5 day period and we will send the mobile phone back to you free of charge.

Any mobile phones sent to us that are not listed on the website and are over 4 years old will be automatically recycled appropriately. These mobile phones cannot be returned under any circumstances.

Wrong models

Each mobile phone which is received at our warehouse is tested for payment. If on inspection we find that the model you had sold is not the same as the one sent to us then we will confirm the correct mobile phone by email for you to accept the revised offer. This can often happen where models of mobile phones look similar.

If we do not hear from you within 5 days we will automatically make this change and process your payment on the new model.

Damaged mobile phones

Envirofone can still pay you for your damaged mobile phones but the values offered will be less than those listed on the site. Damaged mobile phones should be sold as normal. They are worth anything up to 70% of the full value. An offer will only be made once the mobile phone is tested.

Once the mobile phone has been received and tested we will contact you via email with a new offer. Where possible we will always offer a value for a damaged mobile phone. The email containing the new offer will direct you, via a link, to your online account. You must follow this link through to your account and then click on the relevant option in order to complete your request to either accept or reject the new offer.

If you do not inform us of your decision within 5 days of us testing your mobile phone we will automatically accept it and issue the revised payment in the form originally requested. Under no circumstances can mobile phones be returned after this period.

SIM cards

Please ensure you remove your SIM card before sending us your mobile phone as SIM cards contain personal details. Envirofone will not accept liability if SIM cards are sent with the handset and any charges are incurred before or after receipt of your handset. Unfortunately once we have received SIM cards we are unable to return them.

Memory cards

Please ensure you remove your memory card before sending us your mobile phone. Unfortunately once we have received memory cards we are unable to return them.

Payments

Where possible we endeavour to make all payments within 7 working days from the day your mobile phone has been tested and confirmed to meet our terms and conditions. At busy times of the year we cannot guarantee payment within this period. All payments are non transferable and Envirofone reserve the right to withdraw offers with no notice.

Payments will be sent to the name and address stored in your account.

Cheque payments will be sent via 2nd class Royal Mail post. Reissued cheques will only be sent after 14 days from the original cheque. Once you have requested for your cheque to be reissued please allow up to 7 working days for it to arrive.

If you have chosen to be paid via Bacs then it is the responsibility of the customer to enter the correct account number and sort code. We use software to verify the account exists but Envirofone cannot take responsibility for account numbers or sort codes which are input incorrectly.

If you have chosen to be paid via Paypal you must have an active Paypal account. Envirofone do not take responsibility for customers that enter incorrect Paypal account details.

If you have chosen to be paid via Argos credit it is the responsibility of the customer to enter the correct address details. If you do not receive your Argos card within 7 days please contact Customer Services immediately.

From time to time we will change the offer values of mobile phones on the website with no notice. If you sell a mobile phone we will pay the value on the date of sale.

All valuations include VAT at 17.5%.

Postal damage and loss

Envirofone does not take any responsibility for the loss or damage to mobile phones before receipt at our warehouse.

We strongly recommend that all our customers pack their mobile phones to minimise the risk of damage. The prepaid envelope does not guarantee that the mobile phone will be received in the same condition as when it was sent. In addition we suggest that all mobile phones sent to us come by Special Delivery. In the event that a package is received in a damaged state at our warehouse, the damaged package will be returned to the customer in order that they can make a claim for the loss directly from Royal Mail. By sending the package back to the customer Envirofone does not guarantee that the claim will be successful and Envirofone cannot take any liability for any claims which are refused by external parties. For more information about making claims with Royal Mail, please visit www.royalmail.com.

We cannot accept responsibility for items which are lost or damaged in transit via Collect+ or CityLink couriers. All Collect+ parcels are insured up to a value of £50 and we will endeavour to resolve any dispute with our partner Collect+ up to this value. All Citilink parcels are insured up to a value of £15,000 however, if the mobile phones are not sufficiently packed to mitigate potential damage in transit then the Citilink insurance claim is null and void. If your mobile phone is lost in the post we will advise you on the best way to make a claim against Citylink or Collect+ but we cannot guarantee that this will be successful.

Returns

We are unable to return mobile phones that are sent to us and are accepted at full price or after a customer accepts a mobile phone value at a lower price.

Mobile phones will be returned to customers only if a lower price is offered and rejected within the 5 day period. We send all returned mobile phones via Royal Mail recorded post. If the Royal Mail cannot deliver the phone(s) they are returned to our Head Office and we will contact you via email to check that your address details are correct. Once we receive confirmation that the address is correct we will resend the phones back to you. However, If we do not receive a response within 14 days the phone(s) will become the property of Envirofone and the last offer value will be given.

Stolen mobile phones

We support CheckMEND, a crime protection database created to track stolen mobile phones. If we receive any mobile phones that are registered on their database as stolen they will be destroyed using our recycling partner unless proof of ownership can be supplied.

Suitable proof of ownership would be documentation such as supplier contract or written confirmation from the Police showing that the IMEI is incorrectly registered as stolen. The documentation would need to show that the matching unique IMEI number of the mobile phone sold is your property. Upon receipt of this information we can return the mobile phone to you.

If we do not receive such documentation from you within 31 days your mobile phone will be destroyed using our recycling partner.

Please note

  • We encourage the return of mobile phone boxes, battery chargers and accessories but they do not increase the value listed on the website.
  • We recommend that before you send your mobile phones to Envirofone that all data is removed prior to sending it in to us, for example personal details, SMS, photos, games, songs or other data ("Data"). Envirofone will not accept responsibility for the security, protection, confidentiality or use of such data. By sending your mobile phone to us you agree to release us from all and any claims, losses or damages with respect to the data stored or contained therein or on any media used in conjunction with the mobile phone.
  • All mobile phone sales are valid for a period of 30 days only; where possible we may be able to hold this price longer although Envirofone reserve the right to pay the current market rate for mobile phones received after this period.
  • Mobile phone values stated on the website are subject to change at any time without notice.
  • Envirofone is an online trading company and customers should be aware that all notifications relating to their trade(s) are made to the email stored in their account. Please ensure that you check your emails on a regular basis for updates on the status of your mobile phone. Envirofone guarantees that all notification emails are sent successfully but cannot accept responsibility for any emails which are not received successfully, where the email address is incorrectly spelt or that are redirected or deleted by spam filters.

Envirofone is registered under the data protection act (registration no. Z9021570) and all customer data is handled in a secure fashion.